At Torrel, our dedication to delivering high-quality products and ensuring customer satisfaction is paramount. This policy outlines the conditions for exchanges and our approach to cancellations, pricing, delivery, and warranties. All purchases are considered final and are not eligible for refunds.
Exchanges may be allowed under specific conditions:
- The product is delivered damaged.
- Parts or accessories are missing.
- The product is defective.
- The product differs from its website description.
To request an exchange, you must notify us within 48 hours of delivery by emailing SALES@torrel.in. Your email must include order details, photos or videos of the issue, and proof of delivery. Claims made after this 48-hour period will not be accepted. Orders cannot be cancelled once they are confirmed. All prices listed on our website include applicable taxes. We reserve the right to revise prices due to market or cost changes.
Orders within India are typically delivered within 7-10 working days, though delays may occur due to supply constraints, holidays, or unforeseen events. We make every effort to ensure timely and secure delivery. Customers must not tamper with, alter, or remove packaging, labels, or declarations on our products, as doing so may void eligibility for exchanges. Our products come with limited warranty coverage. We are not responsible for defects resulting from misuse, improper handling, unauthorized repairs, or storage outside of recommended conditions.
This policy is designed to ensure fairness and transparency. For any concerns regarding exchanges or product-related issues, please contact us at MARKETING@torrel.in